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Frequently asked

Questions, answered.

Bsheret is a private, matchmaker-led service — not a swipe app. Here are the questions we hear most. If yours isn't covered, email hello@bsheret.com and we'll get back to you personally.

01

Getting started

Who is Bsheret for?

Jewish singles who are serious about marriage and want a more curated, human-led approach than swipe apps offer. Members span the full spectrum of observance — from secular and cultural to Modern Orthodox and Yeshivish — and we match across geographies in the U.S., Canada, Israel, and beyond.

How do I apply?

Start by completing our application at bsheret.com/apply. It takes 15–25 minutes and covers your background, lifestyle, values, and what you're looking for in a partner.

Once you submit and complete payment, a matchmaker reviews your profile within a few business days and reaches out to begin curating introductions.

Do I need to be religious to join?

Not at all. We serve Jewish singles across the full spectrum of observance and identification. What matters is that you identify as Jewish (or are a Jew-by-choice / in process), and that you're sincerely seeking a Jewish partner. Tell us honestly where you stand — your matchmaker matches against reality, not against an image.

What ages do you serve?

Our minimum age is 18. Most active members are between 22 and 45, but we have engaged members well into their 50s and 60s — including second-marriage and widowed members.

02

How matchmaking works

How does Bsheret actually match people?

A real human matchmaker on our team reads your full profile — including the parts other members never see — and uses that, plus their experience and your stated priorities, to suggest people they believe could be a meaningful fit.

When they find one, you see the candidate's photo, first name, age, location, and a short note explaining why they think this could work. You decide whether to say yes or no. The full profile only unlocks if both sides say yes.

Why don't I see a list of people I can browse?

Bsheret is intentionally not a search-and-swipe platform. Members can't browse one another — only matchmakers can see the full database. We do this on purpose: every introduction is hand-picked, with context, by someone who knows both sides. It's slower than a swipe app and we think that's the point.

How many matches will I get?

It depends on tier, location, and what you're looking for. Some members hear about a strong fit within their first week; others wait longer because their matchmaker is being selective. We'd rather send you one excellent introduction than five mediocre ones.

What happens when I say yes to a match?

If the other person also says yes, the full profile unlocks for both sides — photos, bio, and personal details — and your matchmaker reaches out to coordinate the next step (usually a phone call or first date, depending on what you prefer). If they say no, you both move on with no awkwardness — they never see that you said yes.

What if I say no?

No problem at all. We'll ask you (optionally) for a reason — “different observance level,” “too far,” “not my type,” or anything else you want to share. That feedback helps your matchmaker refine future introductions. The other person is never told you declined.

03

Privacy & photos

Who can see my profile?

Only Bsheret matchmakers and administrators have full access to your profile. Other members never see your profile unless your matchmaker has specifically assigned an introduction and marked it visible — and even then, the soft-intro view shows only your first name, photo, age, city, and a brief background note. Your full profile unlocks only after both sides express interest.

What happens to my photos?

Photos are stored securely and visible to matchmakers. They are only shared with another member after your matchmaker assigns the introduction. We ask that uploads be recent (within the past 12 months) and accurately reflect how you currently look.

Can I be anonymous to other members?

Yes — until the moment of mutual interest. In the soft-intro view, the other party sees only your first name and basic details. They cannot search for you, view your last name, contact you directly, or screenshot a profile that's been pre-loaded for them. Full identity only emerges when both sides say yes.

Will my friends or family find me on Bsheret?

There is no public directory, no social-network integration, and no “you might know” suggestions. Family and friends won't see you here unless you tell them.

What's in your full privacy policy?

Everything is detailed in our Privacy Policy — what we collect, how we use it, who we share it with, how long we keep it, and your rights to access or delete your data.

04

Pricing & payment

How much does Bsheret cost?

We offer three tiers — Entry, Strategy, and Elite — reflecting different levels of matchmaker involvement and introduction volume. See the current pricing on our services page.

What payment methods do you accept?

All major credit and debit cards via Stripe. Your card details are entered directly into Stripe's secure checkout — Bsheret never sees or stores your full card number.

Is there a refund policy?

Because matchmaking is a service rendered (your matchmaker begins curating immediately upon payment), payments are generally non-refundable. If something goes wrong on our end or you have a sincere concern, email hello@bsheret.com and we'll work something out in good faith.

Can I pause or cancel my membership?

Yes. You can ask your matchmaker to pause your profile at any time — common reasons include getting serious with someone, travel, or just needing a breather. You can also ask us to archive your profile entirely. Email hello@bsheret.com and we'll handle it within one business day.

05

Account & support

Can I edit my profile after I submit it?

Yes. Sign in to your member portal at bsheret.com/portal and update any field — preferences, photos, bio, location, or matchmaker notes. Your matchmaker is notified of significant changes.

I forgot my password. What do I do?

Use the “Forgot password” link on the sign-in page. If you originally signed in with Google, just click “Continue with Google” — no password needed.

How do I contact my matchmaker?

Your assigned matchmaker's name appears in your member portal once you've been assigned. They'll typically reach out by email when they have something to share. For anything urgent, email hello@bsheret.com and we'll route it to them.

How do I delete my account?

Email hello@bsheret.com and we'll delete your profile and associated data. See our Privacy Policy for details on what we retain (e.g., payment records) and for how long.

I have a question that isn't here. Who do I talk to?

Email hello@bsheret.com. A real person on our team will read it and respond — usually within one business day.

Ready when you are.

The application takes 15–25 minutes. You can save and come back.

Begin your application
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